Website terms of use

Who we are

This website is run by Aid-I, based in Cork, Ireland. Contact: info@aid-i.com, +353 85 864 4839.

By using the site you agree to these terms. If you don't agree, please don't use it.

What the site is for

The site describes our services and publishes general information about how AI assistants find and describe businesses. It is not professional advice for your situation. Please talk to us before acting on it.

Examples on the site

The reports, AI answers, scores, business names, addresses and phone numbers shown in our illustrations are made-up examples. They are not real results for a real business, and they are not a promise of what you will get.

The free audit

• The audit is free and puts you under no obligation to buy anything.
• It is a first look at a sample of questions. AI assistants give different answers at different times, so it is a snapshot, not a full picture.
• We may decline an audit, for example where the details given are false or the business is outside the kinds of business we work with.
• The details you give us must be accurate, and you must be entitled to give them.

No guaranteed results

AI assistants and search engines are run by other companies. They change how they work without notice, and we don't control them. We can't guarantee that any assistant will name your business, rank it in a given place or describe it in a given way. Anyone who promises that is guessing.

Paid services

Prices, scope, timings and payment terms for paid work are agreed in writing before the work starts. Where that agreement and these terms differ, the agreement applies.

Cancellations and refunds

Prompt test, brand narrative report and action plan. These are paid in full when you order.

• Cancel before we start the work and we refund you in full.
• Once we have started, we refund only the part of the work not yet done. Once the report is delivered, it is not refundable.
• If we miss the delivery time we agreed with you, for a reason on our side, you can cancel and get a full refund.
• If a report contains a factual mistake, tell us within 14 days of delivery and we will correct it at no charge.

Done-for-you. The set-up fee covers the first round of work. If you cancel before we start it, we refund it in full; after that, we refund only the part not yet done. You can end the monthly service with 30 days' notice by email. We don't refund a month that has already started.

Results. As explained above, no one can guarantee how AI assistants or search engines will treat a business. We don't give refunds because an assistant did not name or rank a business after our work. We do stand behind the work itself: if something we agreed to do wasn't done, we will do it or refund that part.

If you are buying as a consumer (for yourself, not for a business), you can cancel within 14 days of ordering without giving a reason. If you ask us to start within those 14 days and then cancel, you pay for the work done up to that point. Once the service is fully delivered, the right to cancel ends. You confirm this when you ask us to start early.

To cancel or ask for a refund, email info@aid-i.com. We refund to the original payment method within 14 days of agreeing the refund.

Our content

The text, design, illustrations and code on this site belong to us or to those who license them to us. You may read, share links to and quote short passages from the site with credit. You may not copy the site or substantial parts of it for commercial use without our written permission.

ChatGPT, Claude, Gemini, Perplexity and Google are trade marks of their owners. We name them to describe where we test. We are not connected with or endorsed by them.

Acceptable use

You agree not to:

• send false, misleading or unlawful content through our forms,
• submit someone else's details without their permission,
• try to break, overload or get unauthorised access to the site,
• use automated tools to submit our forms.

Links to other sites

We link to other websites where it helps. We don't control them and aren't responsible for what they say.

Our liability

We take care to keep the site accurate and available, but we provide it as it is, without a promise that it is complete, current or free of errors or interruptions. To the extent the law allows, we are not liable for loss arising from use of the site or reliance on its content.

Nothing in these terms limits liability that can't be limited by law, including for fraud or for death or personal injury caused by negligence. If you are a consumer, your statutory rights are not affected.

Privacy and cookies

Our privacy notice and cookie policy explain how we handle personal details and cookies.

Governing law

These terms are governed by the laws of Ireland, and the Irish courts have jurisdiction over any dispute.

Changes

We may update these terms. The date at the top shows when they last changed.